FAQ

Products & sizing

How do I find my size?

See our Size Guide for how to measure. Each product page shows only the sizes currently available.

What if I'm between sizes?

For a closer fit choose the smaller size. For a softer, more relaxed fit choose the larger size. Where a piece is adjustable, choose the closer fit and adjust from there.

How should I care for my APRL piece?

Keep jewelry dry and store it separately in a soft pouch. Wipe gently with a soft cloth after wear, and avoid perfume, lotions, chlorine, and water, which can dull plating and stones.

Orders & payment

How do I place an order?

Choose your color and size on the product page, add the piece to your bag, and continue to secure checkout. You'll receive an email confirmation as soon as your order is placed.

Is checkout secure?

Yes. Checkout is encrypted and handled by our trusted payment provider. Card details are never stored on our servers.

Can I change or cancel my order?

Please email hello@aprlofficial.com as soon as possible with your order number. Changes and cancellations cannot be guaranteed once an order has been placed.

Shipping & delivery

Where do you ship?

We ship to most countries. India and Turkey are not supported at this time.

How much is shipping?

Free standard shipping to supported destinations. There is no express option.

How long does delivery take?

Most orders are processed within 1–2 business days. Estimated delivery: Thailand 7–14, United States 5–8, United Kingdom 5–8, European Union 4–10, Canada 7–10, Australia 3–10, and other international 7–14 business days. See Shipping & Returns for full details.

How do I track my order?

Tracking is emailed to you. Carrier tracking can take 24–48 hours after shipment to show its first scan.

Will I pay duties or taxes?

Any customs duties or import taxes are set by your local authorities and may apply depending on your destination.

How is my order packaged?

Orders arrive in APRL-branded packaging with our presentation boxes. All items in one order are packed together and shipped as a single parcel.

Returns

Do you accept returns or exchanges?

We don't accept non-quality returns or exchanges — including change of mind, the wrong size or style being selected, or an incorrect or incomplete delivery address. See Shipping & Returns.

My order arrived damaged, defective, or incorrect. What now?

Please email hello@aprlofficial.com as soon as possible with your order number and clear photos. Approved claims may receive a replacement or store credit, subject to review.

My order is delayed or hasn't arrived. What should I do?

Contact us at hello@aprlofficial.com with your order number and we'll review your case individually.

Contact

How do I reach APRL?

Email hello@aprlofficial.com — we reply personally, usually within one business day.