Shipping & Returns
Last updated October 2026
Order processing
Orders are prepared within 1–2 business days after payment is confirmed. Once your order is on its way, you'll receive an email with tracking details.
Estimated delivery times
Delivery times are estimates and begin after your order has been confirmed.
| Thailand | 7–14 business days |
| United States | 5–8 business days |
| United Kingdom | 5–8 business days |
| European Union | 4–10 business days |
| Canada | 7–10 business days |
| Australia | 3–10 business days |
| Other international destinations | 7–14 business days |
Free shipping on every order
Free standard shipping to supported destinations. Shipping availability is confirmed at checkout. India and Turkey are not supported at this time.
Tracking your order
Tracking details will be sent by email after your order is dispatched. Please allow 24–48 hours for the first carrier update to appear.
Order changes
Please check your delivery address carefully before placing your order. If you need to request a change, contact us as soon as possible. Once an order has been dispatched, changes may no longer be possible.
Returns
We do not accept returns or exchanges for non-quality reasons, including change of mind, selecting the wrong size or style, or an incorrect or incomplete delivery address.
If your item arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and clear photographs of the item and packaging. Approved claims may receive a replacement or store credit, subject to review.
This policy does not affect any rights you may have under applicable consumer law.
Delivery issues
If your order is delayed, appears lost, is returned to sender, or is marked as delivered but has not arrived, please contact us with your order number. We'll review the delivery with the carrier and keep you updated.